Refund policy

Return & Exchange Policy

We hope you love your purchase, but we understand that sometimes things don't work out as planned. If for any reason you are not completely satisfied with your item, you may return it to us for exchange or a full refund less any shipping charges.

Return within 15 days: Returns mailed to us within 15 days of the date you received the item(s) are eligible for a full refund. 

Return after 15 days: Returns mailed after 15 days after delivery will be issued in the form of equal store credit. We cannot accept returns mailed after 30 days.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in the condition they were received, or may not be eligible for refund.  We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. Please allow 1-2 weeks for your return to be processed.

To make a return or exchange, the easiest is to click this link and login with the email used to place the order and follow the return instructions. 

If you have ANY issues at all, please email kerry@etkie.com and she'll be happy to assist. 

Our hours of operation for customer service are Monday-Friday from 11am-5pm MST.

Our physical address is:

WESST Enterprise Center

609 Broadway Blvd. NE, Albuquerque, NM 87102 United States